If you are not fully satisfied with your purchase, you can return your undamaged device within 14 days after delivery for a full refund. If you return the item in the same condition as you received it, you will get your full refund within 14 days after we receive and check the item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, if you change your mind. To be eligible for a return, your item must be unused and in the same condition that you received it and without any security or account locks. It must also be in the original packaging. In case that there are obvious signs of use, we will grant you no or partial refunds (depending on the signs of use).
How do I return the device?
To return your purchased devices at Reebelo, please send us an email with your name, address and the order number to email@example.com within 14 days upon receipt of the device. If you fail to request within the specified period, the initiation of the return is not possible. The request will be reviewed and approved by our customer service team within 24 hours.
Can I exchange the device instead?
Reebelo also offers the option to exchange your received device for an alternative device in case of any issues. If you want to exchange it for the same model or another item, send us an email to firstname.lastname@example.org. Please note that in case of exchanges or replacements of your device, neither the return period nor the warranty period restarts.
Once your request is approved, our customer service team will send you details where and how to return the device. It is your responsibility to ship all accessories including the box securely and promptly to be guaranteed a full refund.
When will I get my refund?
The refund process will only begin after we have completed evaluating your returned product and if it is deemed to be a valid return with no obvious signs of usage. You will be notified via email once your refund is being processed. The refund processing time period depends on the mode of the payment during the purchase of the device and normally takes a couple of days.
What should I do in case of late or missing refunds?
If your refund has been issued but does not show in your bank account after 3 business days, please contact your issuing bank directly for support first. If you still have not received your refunds, get in touch with us via email at email@example.com
Comes in its original sealed box complete with accessories and free vendor warranty. Exactly what it is - New!
No scratches, no dents. Brand new look! All devices sold are 100% functional, tested and cleaned.
Light scratches, invisible from 20cm away. All devices sold are 100% functional, tested and cleaned.
Light scratches, visible from 20cm away. All devices sold are 100% functional, tested and cleaned.
Visible scratches and possible dents. All devices sold are 100% functional, tested and cleaned.
Any problems with your phone? Don’t worry about it, we are here to help! During your Warranty & ReebeloCare period, you can reach out to our service experts in case of any problems. After figuring out the problem, we will send you a free return label to send in the device. Our experts will either repair the device, or if this shouldn’t be possible find a replacement for you. In case of accidental damages which are not covered by the warranty (e.g. your phone falls down or water damages), you are entitled to our discounted repair fees.
Find the best deals for phones, tablets, laptops & more. Save time & money while doing something good for the environment.
We aim to be the most trusted marketplace for tech. 14 Days Money Back Guarantee and always here to solve your problems.
Original devices, Newtork Unlocked and 100% Functional in New Zealand. Only hand picked, professional sellers who meet our high standards.
70% Less Carbon Footprint
We dont just want to make tech affordable. Together with you, we build the circular economy and help the planet!
Australian Cricket Team Player
I myself I recently bought this phone from Reebelo, who are doing their part to tackle with this e-wastage problem. It’s really high quality, very affordable and most importantly, it cuts down e-waste.
Bought a refreshed iPhone 8Saved 148g of e-waste - and a lot of money!
Former Kiwi Cricket team’s Batsman
I’ve just bought my daughter a perfectly functional iPhone at a really affordable price. Reebelo is a trusted Kiwi marketplace for refurbished tech. The free delivery and warranty? That’s just an added bonus for our piece of mind.
Bought a refreshed iPhone 11 Pro MaxHas been happy ever since
Sustainable tech devices for less money - 100% functional & looks brand new!