Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team within 14 days after the delivery date to receive your prepaid return label. We cannot consider refund claims outside this timeframe.
For pre-owned devices, you can return your undamaged device within 14 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all accessories it came with. If the inspection finds obvious signs of use or the device was damaged after the delivery, no refunds will be granted and we’ll send the device back to you.
For Brand New devices, you can return your unopened & undamaged device within 14 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, no refunds will be granted and we’ll send the device back to you.
If the device arrives damaged, you must report the issue as soon as possible, within a maximum of 4 business days following delivery, for us to consider the claim. Please provide images of the item and the packaging so we can determine how to avoid this in the future.
After you submit the below form, our customer service team will reach out to you and provide you with a return label within 3 working days. As soon as our vendor receives the returned product, it will be inspected and after which we will initiate the refund within 5 working days. It will take several more days until the refund is reflected on your bank statement. In case it isn’t shown 7 working days after you received the refund notification from us, please get in touch with us at reebelo.co.nz/help.
Unlike most electronics and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with a free warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free.
However, please note that if physical damage is observed, the warranty may be voided. In such cases, Reebelo can offer a repair service, but the associated costs will be borne by the customer.
Every product purchased on Reebelo comes with a 12 months warranty that protects your device from manufacturing/refurbishing defects and electrical & mechanical failures. ReebeloCare extends this for another 12 months (for a total of 24 months) and also covers other damages caused by accidents from the day you purchased your device - giving you complete peace of mind until you’re ready to get a new one.
If you purchase ReebeloCare after 27th Feb 2023
With ReebeloCare, you are entitled for unlimited repairs up to the purchase value of your protected device. In the event that your device cannot be repaired, we will replace it so you don’t have to buy another. You will only need to pay a small service fee to repair or replace your device.
| Service Type | Service Fee |
| Repair | 10% of Device Value |
| Replacement / Reimbursement | 20% of Device Value |
Once a claim is submitted, a dedicated claims manager will review and guide you through the claims process to have your device repaired or replaced. Depending on your location and the extent of the damage, you may be offered a walk-in service at our discretion. If the device cannot be repaired, you will receive a refund in the form of cash or store credit.
You can find more information about this plan here.
If you purchase ReebeloCare before 27th Feb 2023
All devices purchased on Reebelo come with a 12-month warranty. With ReebeloCare, you get an additional 12 months of warranty protection (total duration of 24 months) from the date of purchase to cover you in case of any software or hardware malfunctions or manufacturer-related defects, free of charge.
After you submit the form below, our customer service team will reach out to you and provide you with a free return label as soon as possible (on average, within 24 business hours). As soon as our vendor receives the returned product, it will be inspected and repaired/replaced. In case neither repair nor replacement is possible, we will arrange for a partial or full refund for the product in cash or store credit. We aim to settle all our claims within 5 working days.
Please note that repaired devices or replacements can only be sent out after our vendor has received, inspected, and repaired the device. You are responsible for packing the device securely for shipping. Any damage or loss while in transit is the sender's responsibility. Ownership of ReebeloCare 24 Months Device Protection cannot be transferred. All user accounts (e.g. Apple ID/Passcode/Google) must be disabled or removed in order for smooth processing. Any liability towards associated user accounts resides with the customer.
We hope you are satisfied with our products and services. In case you feel that the product does not meet your specific requirements, you can reach us at reebelo.co.nz/help to cancel your ReebeloCare protection within the first 14 days of delivery and we will arrange for a full refund of the price paid for your ReebeloCare protection.
In order to prevent a complete return or cancellation of the order, Reebelo may from time to time, and at its sole discretion, offer the customer a partial refund solution where applicable.
Please kindly fill in all available details. Our team of experts will investigate the issue and get back to you as soon as possible on the next steps.